Introduction

Daroodi Ltd. (“Daroodi,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website daroodi.com or purchase our bespoke garments, in compliance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the California Consumer Privacy Act (CCPA).

 

“Your personal data is as precious to us as the heritage we craft. We collect only what is necessary, protect it fiercely, and never sell it to third parties.”

1. Information We Collect

We collect information that you provide directly to us when:

• Placing an Order: Name, billing address, shipping address, email address, phone number, and bespoke body measurements.
• Processing Payments: Credit/debit card details (processed securely by Bank Al Falah; we do not store full card numbers on our servers).
• Communicating with Us: Information you provide via email, contact forms, or WhatsApp regarding custom orders, quotes, or client support.
• Website Usage: IP address, browser type, operating system, and browsing behavior on our site (collected via cookies).

2. How We Use Your Information

We use your personal data solely for the following legitimate business purposes:

• To process and fulfill your bespoke orders, including tailoring garments to your provided measurements.
• To process secure payments via our merchant provider, Bank Al Falah.
• To arrange secure global shipping via DHL/FedEx/UPS.
• To communicate with you regarding your order status, production updates, or client care inquiries.
• To comply with State Bank of Pakistan (SBP) export and anti-money laundering (AML) regulations.
• (With your consent) To send you occasional updates about new collections or The Journal via our Connoisseur Club newsletter.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We share data only with trusted partners necessary to fulfill your order:

• Bank Al Falah: To securely process your credit/debit card payments under strict PCI-DSS compliance.
• Logistics Partners (DHL, FedEx, UPS): Your name, shipping address, and phone number are shared solely to facilitate the delivery of your garment.
• Legal Authorities: If required by law, regulation, or legal process (e.g., SBP export documentation, customs declarations).

4. Your Rights (GDPR & CCPA)

Depending on your location, you have the following rights regarding your personal data:

• The Right to Access: Request a copy of the data we hold about you.
• The Right to Rectification: Request correction of inaccurate data (e.g., updating your shipping address or measurements).
• The Right to Erasure: Request the deletion of your personal data, subject to legal record-keeping requirements (e.g., financial transaction records mandated by the SBP must be retained for 5-7 years).
• The Right to Opt-Out: Unsubscribe from marketing communications (The Connoisseur Club) at any time via the link in our emails.

5. Data Security

We implement industry-standard security measures, including SSL encryption and secure server infrastructure, to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Contact Us

If you have any questions or wish to exercise your data rights, please contact our Data Protection Officer at info@daroodi.com